We are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you may request a return and refund in accordance with the following policy.

Return Conditions

• Items must be in new, unused condition with all original packaging and tags included.
• You must request a return within 30 days of receiving the item.
• Proof of purchase (such as order number, invoice, etc.) is required for return requests.

Return Process

1. Contact our customer service team support@s-sparkle.com to submit a return request.
2. We will review your request within 3-5 days and provide you with a return address and instructions.
3. You are responsible for shipping the item back to the provided address.The seller pays for shipping costs for quality issues. In case of non-quality problems, the buyer usually pays for the return shipping.
4. Once we receive and inspect your returned item, we will process your refund within 3-10 days.

Refunds

• After confirming the return, we will issue the refund through your original payment method. Please note that refund processing times may vary depending on your bank or payment service provider.
• If your return request is denied, we will notify you via email with the reasons.

Non-Returnable Items

The following items are not eligible for return or refund:

Any other items as stated in our terms and conditions

Customized items

Sale items (if applicable)

Used or damaged items

Any other items as stated in our terms and conditions