We’d Love to Hear From You
Have a question about our tools, an order, or a wholesale inquiry? Our studio team typically replies within 24 hours.
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Within 24 hours, Monday–Friday.
Studio hours: 9am–6pm
Quick Answers
How long does shipping take?
Most orders arrive in 7–12 business days. US, UK, and EU customers receive tracked delivery from our nearest regional warehouse.
Do you offer wholesale or pro discounts?
Yes — makeup artists, salons, and beauty schools qualify for our pro program. Email us with your business details for a quote.
Can I track my order?
Yes. You’ll receive a tracking link by email once your order ships, usually within 1–2 business days of purchase.
What’s your return policy?
Unused, unopened tools can be returned within 30 days. For hygiene reasons, used sponges and puffs are final sale.